SPOTLIGHT

Elaborate on the myths associated with Debt Resolution.

Misconceptions about debt resolution include the need for direct borrower contact. Automated digital debt collection platforms eliminate this, ensuring continuous communication and effective debt recovery without losing customers. Another myth is seeing debt resolution as a last resort; delaying decreases recovery chances. Investing in a modern digital debt resolution system is essential for smooth business operations. While integration costs time and money, it’s a one-time investment that ensures a streamlined, secure recovery process for lenders.

How is Mobicule Technologies different and why should it be trusted?

Being early entrants in this space gives us an edge in experience and market awareness. However, our true differentiation lies in our industry-first end-to-end platform, offering a 360° view of the borrower’s journey, encompassing debt monitoring and all stages of delinquency. Our capability to operate in rural markets, addressing cash collection and receiving needs, gives us an advantage in multi-portfolio scenarios. Unlike others, we effectively manage areas with high cyber threats and low connectivity. Our offerings have attracted 40+clients and 400,000+ daily users, delivering over 10 million total transactions. These achievements underscore our commitment to strengthening the debt recovery and collection industry through Mobicule Technologies.

What are the unique features of Mobicule’s industry- first Phygital Resolution platform mCollect?

Mobicule’s industry-first Phygital Resolution platform, mCollect, revolutionizes debt collection by combining AI technology and human engagement to reduce bounce rates and boost efficiency. Banks and NBFCs often use digital collections and contact centers inefficiently, increasing costs. Mobicule offers an integrated solution with a 100+ seater, multi- lingual contact center and digital outreach, creating a true omni-channel approach. This includes SMS, Email, WhatsApp, IVR, Voice Bot, and contact center services. The goal is to optimize the synergy between digital and human capabilities, leveraging real-time customer interactions and behavior to enhance resolution efficiency.

Why has Mobicule launched Phygital Notice, a fully secure intelligent print-to-post solution?

Mobicule has recently launched a pioneering fully secure intelligent “Print to Post” solution to intelligently manage the printing and dispatching of Phygital legal notices. With the ability to dispatch 2.4 million notices per month, Mobicule aims a 30 per cent reduction in operational cost for customers through this service offering. Mobicule Technologies is a recognized player in Phygital debt resolution and a leading home-grown digital customer on-boarding company in India. The secure single Click Print to Post solution, Phygital Notice is a step forward in the Phygital debt resolution journey. Mobicule has successfully penetrated the debt resolution industry through the introduction of its revolutionary Phygital Debt Resolution service to enhance the capabilities of debt resolution and loan recovery.