CONTACT CENTER

Backed by digital and AI, real-time insights to our contact center ensure higher efficiency and customer delight

CONTACT CENTER
mcollect

Empowering resolution in every conversation

Contact center-based debt collection involves the use of a call center /contact center agents to reach out and engage with consumers for collecting overdue payments.

Integrated Contact Center

  • User behavior triggered reach out
  • Risk category-based reach out
  • Follow-ups
  • Inbound Contact Center
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Elevate Your Customer Experience

  • Real-time click-to-call facility
  • Boost your customer satisfaction & operational efficiency
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State-Of-The-Art Call Centre

  • Trained executives
  • Multi-location
  • Language support
  • Real-time reporting with mCollect platform
  • Driven by seasoned professionals across collection, Contact Center and collection platform
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Integrated Cloud Based Dialer

(Click To Call , Dialler)

Experience the power of technology with our integrated cloud based dialer and fully compliant cloud based recording solution. Contact center-based debt collection involves the use of a call center /contact center agents to reach out and engage with consumers for collecting overdue payments.

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mCollect Platform Backbone

Utilize advanced contact center technologies, such as predictive & progressive dialers, click to connect mCollect 360 degree consumer view with feedback and disposition inputs. Start with leading out of the box industry dispositions inputs.

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Negotiation Skills

Negotiation skills are very important for effectively communicating with customers and for faster debt recovery. Our agents are trained in maintaining positive relations with the customer and also in achieving greater outcomes in the debt recovery process.

Cross channel Leverage & Customer Segmentation

Segment your borrower database based on various parameters such as debt amount, payment history, and communication preferences. Tailor your communication for each borrower for more effective Debt Collection & Recovery. Reduce your cost by using our contact center in conjunction with our AI based Digital Collection platform and enhance the connection rates.

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Data Security

We prioritize the security of customer data to comply with data protection laws and to build trust with debtors. We ensure secure storage, transmission, and disposal of sensitive information.

Compliance

Ensure strict adherence to local and international debt collection regulations. Agents are trained on compliance requirements to avoid legal issues and maintain a positive reputation.

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Comprehensive Training and Continuous

Thorough training to agents on debt collection laws, negotiation techniques, and customer service skills. Foster a culture of compliance and ethical behavior within the contact center. Review and analytics dashboard allow you to monitor performance metrics to identify areas for improvement. Analytics help you track your debt resolutions on key KPIs. Seek feedback from both consumers and agents to refine processes and enhance customer satisfaction.

Case Studies

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Spandana deploys Mobicule’s NetraScan to Secure over One Crore Customer KYCs in Rural India

Mobicule Technologies, a leading digital AI based customer onboarding, has partnered with Spandana Sphoorty Financial to enhance customer acquisition and document processing.

Read More
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Spandana deploys Mobicule’s NetraScan to Secure over One Crore Customer KYCs in Rural India

Mobicule Technologies, a leading digital AI based customer onboarding, has partnered with Spandana Sphoorty Financial to enhance customer acquisition and document processing.

Read More

Unlock seamless and efficient debt collections with just one more step

Book a Demo

Trending In Contact Center

Reimagining Debt Collection: How Artificial Intelligence (AI) and Machine Learning (ML) Technologies Can Enhance the Process and Reduce Deliquencys

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Digital debt collection sector outlook and benefits for customers

Siddharth Agarwal - Director
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Mobicule Technologies launches phygital debt resolution service

Siddharth Agarwal - Founder and Managing Director,
Yatin Pednekar - Co-Founder & C.T.O.

Mobicule launches Industry first Phygital Collection platform mCollect for debt collection and resolution to disrupt the loan recovery space

Siddharth Agarwal - Founder and Managing Director,
Yatin Pednekar - Co-Founder & C.T.O.

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Full Stack Debt Monitoring Collection and Recovery Platform

20% Increase in Early Bucket Collection – Reduce delinquencies faster

FAQ's

mCollect's Contact Center provides debt collection services through trained agents who engage with borrower to collect overdue payments. The services include user behavior-triggered outreach, risk category-based reach out, follow-ups, and inbound contact center support. The dialer based integration helps in streamlining the entire communication based reachout.

The integrated cloud-based dialer offers features like click-to-call and is fully compliant with cloud-based recording solutions. This technology streamlines communication, ensuring efficient and secure interactions between agents and borrowers.

The mCollect platform serves as the backbone of Mobicule's Contact Center, providing a 360-degree consumer view, real-time reporting, and advanced contact center technologies such as predictive and progressive dialers. It facilitates efficient debt collection processes.

Agents are trained in negotiation skills to effectively communicate with borrowers, maintain positive relations, and achieve successful debt recovery outcomes. They are also equipped to handle multi-location and language support to cater to diverse customer bases.

Mobicule's Contact Center utilizes fully compliant cloud-based recording solutions and real-time click-to-call facilities to ensure secure and efficient customer interactions, safeguarding sensitive information throughout the communication process.

Yes, the Contact Center is equipped to provide language support, enabling agents to effectively communicate with borrowers in their preferred language, thereby enhancing borrower satisfaction and engagement.

Real-time reporting provides immediate insights into collection activities, allowing for prompt decision-making and strategy adjustments. It enhances transparency and efficiency in monitoring agent performance and borrower interactions.

User behavior-triggered outreach allows the Contact Center to initiate communication based on specific borrower behaviors, leading to more personalized and timely interactions that can improve the likelihood of successful debt recovery.

Risk category-based outreach enables the Contact Center to prioritize and tailor communication strategies according to the risk profile of each borrower, ensuring that higher-risk cases receive appropriate attention to maximize recovery rates.

The Contact Center leverages advanced technologies such as predictive and progressive dialers, integrated cloud-based dialers, and the mCollect platform to provide agents with the tools necessary for efficient and effective debt collection operations.

Mobicule is a pioneer in products focused on mobile field force and has successfully deployed and managed some of the largest mobile field force implementations across Sales and Distribution, Telecom, BFSI.

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Mobicule Technologies Pvt. Ltd.

Unit 5A, 5th Floor, A-Wing, Gundecha Onclave, Kherani Road, Saki Naka, Andheri(East), Mumbai - 400072, India

+91 22 42482000 info@mobicule.com
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