CONTACT CENTER
Backed by digital and AI, real-time insights to our contact center ensure higher efficiency and customer delight
Empowering resolution in every conversation
Contact center-based debt collection involves the use of a call center /contact center agents to reach out and engage with consumers for collecting overdue payments.
Integrated Contact Center
- User behavior triggered reach out
- Risk category-based reach out
- Follow-ups
- Inbound Contact Center
Elevate Your Customer Experience
- Real-time click-to-call facility
- Boost your customer satisfaction & operational efficiency
State-Of-The-Art Call Centre
- Trained executives
- Multi-location
- Language support
- Real-time reporting with mCollect platform
- Driven by seasoned professionals across collection, Contact Center and collection platform
Integrated Cloud Based Dialer
(Click To Call , Dialler)
Experience the power of technology with our integrated cloud based dialer and fully compliant cloud based recording solution. Contact center-based debt collection involves the use of a call center /contact center agents to reach out and engage with consumers for collecting overdue payments.
mCollect Platform Backbone
Utilize advanced contact center technologies, such as predictive & progressive dialers, click to connect mCollect 360 degree consumer view with feedback and disposition inputs. Start with leading out of the box industry dispositions inputs.
Negotiation Skills
Negotiation skills are very important for effectively communicating with customers and for faster debt recovery. Our agents are trained in maintaining positive relations with the customer and also in achieving greater outcomes in the debt recovery process.
Cross channel Leverage & Customer Segmentation
Segment your borrower database based on various parameters such as debt amount, payment history, and communication preferences. Tailor your communication for each borrower for more effective Debt Collection & Recovery. Reduce your cost by using our contact center in conjunction with our AI based Digital Collection platform and enhance the connection rates.
Data Security
We prioritize the security of customer data to comply with data protection laws and to build trust with debtors. We ensure secure storage, transmission, and disposal of sensitive information.
Compliance
Ensure strict adherence to local and international debt collection regulations. Agents are trained on compliance requirements to avoid legal issues and maintain a positive reputation.
Comprehensive Training and Continuous
Thorough training to agents on debt collection laws, negotiation techniques, and customer service skills. Foster a culture of compliance and ethical behavior within the contact center. Review and analytics dashboard allow you to monitor performance metrics to identify areas for improvement. Analytics help you track your debt resolutions on key KPIs. Seek feedback from both consumers and agents to refine processes and enhance customer satisfaction.
Case Studies
Spandana deploys Mobicule’s NetraScan to Secure over One Crore Customer KYCs in Rural India
Mobicule Technologies, a leading digital AI based customer onboarding, has partnered with Spandana Sphoorty Financial to enhance customer acquisition and document processing.
Spandana deploys Mobicule’s NetraScan to Secure over One Crore Customer KYCs in Rural India
Mobicule Technologies, a leading digital AI based customer onboarding, has partnered with Spandana Sphoorty Financial to enhance customer acquisition and document processing.
Unlock seamless and efficient debt collections with just one more step
Trending In Contact Center
Reimagining Debt Collection: How Artificial Intelligence (AI) and Machine Learning (ML) Technologies Can Enhance the Process and Reduce Deliquencys
Digital debt collection sector outlook and benefits for customers
Siddharth Agarwal - Director
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Siddharth Agarwal - Founder and Managing Director,
Yatin Pednekar - Co-Founder & C.T.O.
Mobicule launches Industry first Phygital Collection platform mCollect for debt collection and resolution to disrupt the loan recovery space
Siddharth Agarwal - Founder and Managing Director,
Yatin Pednekar - Co-Founder & C.T.O.
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